Customer Relationship Management Room       
Ads | Contact US | About US| Gallery
Dont Forgot   Sign up | font password?




Headlines


destinationCRM.com RSS Feeds : Popular Articles

»Customer Service Gets Smart with Artificial Intelligence
Mimicking customer care agents, this technology offers improved customer satisfaction and a healthie ...
»Deliver on Your Customer Service Brand Promises
Six ways to make promises you can keep.
»Net Promoter Creator to Release Social Media Measurement Tool
SparkScore helps companies identify "promoters" and "detractors" in social media comments.
»Customer Interaction with Utilities via Social Media Is on the Rise
New research also finds a growing number of utilities share information about service issues with cu ...
»Badgeville Launches Enterprise Cloud Connector Program
The gamification platform provider announces a suite of cloud-based integrations, beginning with JIV ...
»Salesforce.com Makes the Help Desk Social and Mobile with Desk.com
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, an ...
»The Power of Attribution Marketing
Give credit where credit is due.
»Best Practices for Internal Corporate Feedback
Modern companies don't dodge feedback.
»Meet Customers' Needs with an "Outside-In" Approach
With social CRM, the question is not if, but when.
»Genesys Sets a New Course
Under its new ownership, the company will enhance its core product portfolio and strengthen its offe ...


Date published: not known

RSS Feeds

Our news can be syndicated by using these rss feeds.
rdf
Brands failing to provide customers with ID theft advice  


Description : Businesses are failing to provide sufficient guidance to their customers on how they should keep their personal information safe.
Customer service crisis in the UK?  


Description : A third of British shoppers believe that customer service standards are worse than ever, according to a new survey.
Revisiting your customer strategy: The five questions to consider  


Description : To help reappraise your strategy, or pull one together for the first time, Tom Darnell provides the following checklist.
Is customer effort a better predictor of loyalty than customer delight?  


Description : Keith Pearce looks at the implications of the Customer Effort Score really being the best predictor of repurchasing.
Customer feedback breakthrough: Time for text analytics?  


Description : Dan Lee explores how text analytics is allowing CEM to view and act on structured and unstructured feedback together.
There are currently no links

Live Support

Image Gallery

Image

Random picture