Customer Relationship Management Room
Headlines
| » | Customer Service Gets Smart with Artificial Intelligence
Mimicking customer care agents, this technology offers improved customer satisfaction and a healthie ... |
| » | Deliver on Your Customer Service Brand Promises
Six ways to make promises you can keep. |
| » | Net Promoter Creator to Release Social Media Measurement Tool
SparkScore helps companies identify "promoters" and "detractors" in social media comments. |
| » | Customer Interaction with Utilities via Social Media Is on the Rise
New research also finds a growing number of utilities share information about service issues with cu ... |
| » | Badgeville Launches Enterprise Cloud Connector Program
The gamification platform provider announces a suite of cloud-based integrations, beginning with JIV ... |
| » | Salesforce.com Makes the Help Desk Social and Mobile with Desk.com
New platforms enable SMBs to offer help desks that are integrated with social media, email, chat, an ... |
| » | The Power of Attribution Marketing
Give credit where credit is due. |
| » | Best Practices for Internal Corporate Feedback
Modern companies don't dodge feedback. |
| » | Meet Customers' Needs with an "Outside-In" Approach
With social CRM, the question is not if, but when. |
| » | Genesys Sets a New Course
Under its new ownership, the company will enhance its core product portfolio and strengthen its offe ... |
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